All items remain the property of LoadsaStamps until the full payment plus postage and packing is received by us. We endeavour to give as full and accurate description of the items offered for sale as possible. In the event that you are not entirely satisfied with an item, please inform us within 3 days and return within 10 days and we offer a full refund less postage and packing. We do not however, offer refunds for Collections or Mixed Packets.